Shipping Information SHIPPING RATES & DELIVERY TIMES How soon will I get my order? Shipping Times Orders take from 24 to 48 hours to process, and will then ship out after that with estimated delivery time (depending on the ship-to address) ranging from 3 to 10 business days. Tracking information is e-mailed at the time the package is ready for shipment. Most of our orders arrive within 3 - 10 business days. Colorado Residents can receive orders within 2 business days. Be sure to allow an additional 1-2 business days for weekend orders. Because UPS is closed on weekends and holidays, we Do Not ship on Saturday, Sunday or holidays . Refer to the map below for estimated UPS Ground time in transit (time is calculated in Business days, not calendar). What are the shipping rates? Shipping rates include all carrier shipping and processing charges, all costs asociated with processing, filling and shipping your order. These charges only apply for orders within the United States and its territories. International orders may incure additional shipping charges, tarrifs, duty and fees. Shipping costs are calculated automatically based upon the weight of the items in the order, and the ship-to address. Additional Shipping Details Orders take from 24 to 48 hours (2 business days) to process after your order is placed and will then ship out the following business day. If you select expedited shipping with the RUSH processing option and we receive your order before the cutoff time of 12:00PM MST, your order will be processed and shipped the same day. If there is any delay in processing your order such as an item on backorder, we will contact you via telephone or email with the details. Tracking information is provided when your order is packaged and ready for shipment. Please be aware that the USPS (United States Postal Service) does not provide tracking information in most cases. The number provided is only a delivery confirmation number. Every package is insured for the retail value of the products ordered. This cost is included in the cost of shipping. You must provide us with a valid bill-to and ship-to address and phone number when placing your order, as most carriers will require this information if they need to schedule the delivery with you or if there is any problem with your delivery. UPS does not deliver to PO Boxes and you will be required to provide a street address for all UPS shipments. Do you ship to APO/FPO addresses? APO/FPO addresses are considered to be United States addresses, even if the recipient is currently stationed in another country. We ship to a military post within the USA, which then sends it overseas. You should select "United States" from the Country menu for any military package. For the "State", enter AA (Armed Forces America), AE (Armed Forces Europe), AP (Armed Forces Pacific). You will need both that, and the zip code for the APO you are shipping to. For "City" enter APO or FPO (not the destination city). If you are in the military and are placing an order via credit card, make sure your billing address matches the address on file for your card. Otherwise, your card will be declined. Due to shipper restrictions, UPS cannot deliver to APOs, FPOs, or U.S. Territories or P.O. Boxes. If you are purchasing from any of these you will need to select the appropriate USPS shipping. INTERNATIONAL ORDERS Do you ship Internationally? Yes, we do ship internationally using United States Postal Service or UPS. The USPS is the cheapest method, however, if you need the item soon you may consider UPS. UPS actually handles all the customs paperwork enroute to its recipient without having to wait for days in customs. What about Customs Fee's on international orders? INTERNATIONAL ORDERS MAY BE SUBJECT TO TARIFFS, CUSTOMS DUTIES, AND ASSOCIATED ASSESSMENTS. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by familytravelgear.com does NOT include any of these fees. You will normally be charged customs fees by the company that delivers the package if they apply. Please be aware that customers are liable for return shipping costs on packages that are sent back to us due to tariffs and customs fees. For questions email us. SHIPPING TO CANADA If you wish to have a package shipped to Canada please read this information. ORDER TRACKING Has my order shipped? After your purchase is made on our website, we e-mail tracking numbers on all orders within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment. After you receive an e-mail tracking number, you can click on the link to the specific carrier you chose: UPS.com or US Postal Service, then enter your order tracking number, and track your package location My order never arrived? If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at customerservice@familytravelgear.com> to varify the shipping address. You may also contact your selected shipping carrier (UPS: 1-800-PICKUPS or USPS: 1-800-275-8777)for assistance in locating your order. ORDER DISCREPANCIES An item is missing from my order? If an item is missing from your order, you must notify us within 48 hours to receive a replacement. Orders are shipped from our warehouse in Denver and each order is quality checked, weighed and documented to verify that all items have been included in the order. However, there are times that an item may have not been included and the weight of the order along with your notification will confirm the missing item. If you receive your order and find that an item is missing from your shipment, you must notify us within 48 hours of receipt of your order that the item is in fact missing from your order and that it is identified on the Packing Receipt located inside the shipping box. If you contact us after the 48 hour requirement, no replacement will be issued. Please note, items that are shipped are printed on the packing list, and Back ordered items are noted on the Packing Receipt with a zero quantity shipped. If you find that we shipped your order and charged your credit card and a product is missing that has not been noted as Backordered, you must contact us immediately within 48 hours at customerservice@familytravelgear.com and once we confirm the weight of your order and verify that the item was not included, we will ship the missing item to you at no additional cost. I received a product with parts missing. If you have received a product with missing parts, you must notify us within 48 hours to receive a replacement and contact us at customerservice@familytravelgear.com. I received the wrong product If you have received the wrong product, please contact us immediately within 48 hours at customerservice@familytravelgear.com. BILLING AND PAYMENT What payment methods do you offer? We accept Visa, MasterCard, American Express and Discover, PayPal and echeck (through PayPal). Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We never bill for credit card service fees. You can be confident that your personal and account information is secure at Family Travel Gear. We employ the latest 256-bit encryption technology in all parts of our site that require any personal information. Please read our "Security Policy" for more information. When will my credit card be charged? Family Travel Gear will bill your credit card at the time your order is placed. For security reasons, we do not store your credit card information in our system. If you would like to add on additional items to your order after fully completing the online checkout process, you will need to place a second order. How do I use a coupon? If available, to redeem a coupon, paste or type the coupon code in the "Coupon Code" box located on the checkout page. You will need to click the "Continue" button for the coupon to take effect. Some coupons have certain restrictions. Please look at the web page with the coupon for more information. Some offers are available to new customers only. A minimum purchase, not including shipping and tax, of the amount of the coupon required. Coupons can be used with credit card purchases only. Coupons are not valid with any other coupon, shipping offer or promotion. Most offers have expiration dates, stated on the web page with the coupon. Do I have to pay sales tax? We charge 7.72% sales tax for orders shipped to Colorado only. Sales tax is automatically computed at time of checkout on the product(s), and shipping costs. I need a copy of my receipt/invoice? Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt. If you need a copy of your invoice/receipt, please contact us at customerservice@familytravelgear.com.